Politique d’expédition

SHIPPING POLICY

If you have any concerns about your order, feel free to contact us at jenniejin77@gmail.com.

MoveRider offers free DPD shipping on qualified orders. Remote areas and islands are not within the delivery range.

SHIPPING & DELIVERY

All orders will be shipped from the EU warehouse (except some accessories) depending on your location. We offer FREE shipping on all qualifying orders. Once your order has been placed, you can start tracking two days later at: https://t.17track.net/en — you should receive your order in about 7–10 working days.

Shipping Country | Est. Shipping Time | Costs
France | 7–10 business days | Free shipping
Germany | 7–10 business days | Free shipping
Italy | 7–10 business days | Free shipping
Austria | 7–10 business days | Free shipping
Belgium | 7–10 business days | Free shipping
Bulgaria | 7–10 business days | Free shipping
Croatia | 7–10 business days | Free shipping
Czech Republic | 7–10 business days | Free shipping
Denmark | 7–10 business days | Free shipping
Estonia | 7–10 business days | Free shipping
Finland | 7–10 business days | Free shipping
Greece | 7–10 business days | Free shipping
Hungary | 7–10 business days | Free shipping
Ireland | 7–10 business days | Free shipping
Latvia | 7–10 business days | Free shipping
Lithuania | 7–10 business days | Free shipping
Luxembourg | 7–10 business days | Free shipping
Netherlands | 7–10 business days | Free shipping
Poland | 7–10 business days | Free shipping
Portugal | 7–10 business days | Free shipping
Romania | 7–10 business days | Free shipping
Slovakia | 7–10 business days | Free shipping
Slovenia | 7–10 business days | Free shipping
Spain | 7–10 business days | Free shipping
Sweden | 7–10 business days | Free shipping

Notes:
- Processing Time: For "In Stock" products, it typically takes 1–2 business days for our warehouse to prepare your shipment after the order is placed.
- Delivery Time: The final delivery time may vary depending on your local carrier. Once your order is placed, please allow 2 days for processing before tracking your parcel.

TRACK YOUR ORDER

When your order is shipped from our warehouse, we will send a tracking email to the address you provided at checkout. If you don't receive this email or have any questions, please contact us at jenniejin77@gmail.com.

PRE-ORDERED E-BIKES

From time to time, we offer PRE-ORDER on select product pages. Please refer to the product page for detailed PRE-ORDER shipping timelines.

If you have any questions or concerns, please contact our customer service team at jenniejin77@gmail.com.