MoveRider Help Center - Frequently Asked Questions
Category 1: Shipping & Delivery
Q: Where do you ship from?
To ensure the fastest delivery, all MoveRider orders are dispatched from our local warehouses (USA/EU/UK). This allows us to minimize transit time and ensure your bike arrives safely.
Q: How long will it take to receive my MoveRider e-bike?
Once your order is processed (usually within 1–3 business days), the estimated shipping time is 3–12 business days. You will receive a tracking number via email as soon as your bike leaves our warehouse.
Q: Do I need to pay for shipping?
We offer FREE shipping on all e-bike orders within the continental US/EU. For accessory-only orders, shipping fees will be calculated at checkout.
Category 2: Returns & Refunds
Q: What is your return policy?
We want you to love your ride! If you change your mind, we offer a 14-day return policy. The bike must be in "as-new" condition, with less than 10 miles on the odometer, and in its original packaging.
Q: Are there any return fees?
For non-quality related returns, the customer is responsible for the return shipping cost and a potential restocking fee. If the return is due to a manufacturing defect or shipping damage, MoveRider will cover associated costs.
Category 3: Warranty & After-Sales
Q: What kind of warranty do you offer?
Every MoveRider e-bike is covered by our 1-Year Limited Warranty. This covers the frame, motor, battery, and controller against manufacturing defects. We stand behind our quality and are here to keep you on the road.
Q: How do I get technical support or spare parts?
If you encounter any issues, please contact our support team at support@moverider.com. Provide your order number and a short video/photo of the issue. We will ship replacement parts or provide a repair solution within 48 hours.
Category 4: Business Hours & Contact
Q: What are your business hours?
Our team is here to help you during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed (But feel free to leave a message, and we'll get back to you first thing Monday!)
Q: How can I contact MoveRider?
You can reach us via our Live Chat (click the icon in the bottom right), email us at support@moverider.com, or fill out the "Contact Us" form on our website.
Category 5: Assembly & Maintenance
Q: How much assembly is required?
MoveRider e-bikes arrive 85% pre-assembled. You will only need to install the front wheel, handlebars, pedals, and seat. We provide a comprehensive toolkit and a step-by-step video guide to make the process easy (usually takes 20–30 minutes).